TNL AFRICA works diligently to understand the people, processes, measurements and organizational culture in place. Our partners have been part of the East African for more than 20 years in management leadership with precise and thorough in-depth analysis and comprehensive implementation, we create custom-tailored transformations – with measurable and sustainable step-change results.

Every TNL AFRICA initiative is designed and executed to bring the correct, balanced and integrated value, creating capabilities in the right sequence to deliver measurable, financial value through improved performance.

Along the way, birth is given to cultural changes that fuel sustainable performance enhancements and the achievement of financial objectives. Our services and methods specifically address people, processes and technology utilization issues faced by most organizations.

We are committed to our client’s missions of achieving their strategic imperatives and reaching their desired future state together with us. We deliver tangible, sustainable, measurable value, including improved earnings, customer/market satisfaction, increased market share and improved bottom-line financial returns.

The byproducts of a TNL AFRICA initiative include higher levels of customer satisfaction, organizational alignment and greater profitability aligned directly with the executive vision, mission and strategic imperative identified at the beginning of the partnership.

PRODUCT AND SERVICE DEVELOPMENT

In TNL AFRICA we understand that product development is an integral part of a business growth strategy. It involves the creation of innovative products and services to achieve competitive market advantages and better address customer needs.

New product development is a challenging, complex undertaking that involves critical activities: marketing, R&D, cost analyses, quality and regulatory compliance.

ORGANIZATION & SYSTEMS DEVELOPMENT

Organization and systems are responsible for putting in place structure and rules between various entities. Every organization relies on systems to manage business requirements and physical logistics. Organizations and systems typically evolve over time, but natural evolution is unlikely to produce the most effective and efficient systems available. TNL AFRICA leads clients through the development and enhancement of organization, systems and structures that empower them to leverage the opportunities that arise from constantly changing events and environments.

QUALITY & CUSTOMER SATISFACTION

TNL AFRICA experts possess extensive experience in the development of quality systems that ensure customer satisfaction. The key to improving customer satisfaction is to implement a system that measures and tracks the performance of key customer touch points, such as quality, on-time delivery and billing errors. This data can be used to reduce costs both internally and for the customer.

These opportunity indicators provide your sales force with powerful information that can be used to match order sizes with truckload quantities, match order sizes with efficient production runs and quote reasonable delivery dates based on raw material availability.

BUSINESS PROCESS MANAGEMENT

When designed properly and implemented effectively, business process management initiatives maximize the utilization of an organization’s time, resources, and capital to create long-term value. TNL AFRICA develops and refines business processes to be simple, clear, and consistently applied throughout your organization. We align your processes with your strategic goals so that every activity provides meaningful value and supports optimal performance.

SALES, REVENUE, MARGIN & COST CONTROL

Effective management of cost and profit margins remains an elusive expectation in many organizations. The goal is to align business expectations and requirements with short-term planning and execution – fueled by well-defined motivators that drive performance excellence. Our clients typically experience 15 percent improvement in operating income and EBITDA within 12 months of commencement. Managing unit cost and total resource usage begins with owning a clear view to total costs – including those costs considered fixed or “free” – such as equipment and capital assets.